FAQ

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What are detergent sheets?

Detergent sheets are ultra-concentrated, pre-measured sheets of laundry detergent. They dissolve quickly in water, providing a mess-free and eco-friendly alternative to traditional liquid or powder detergents.

How do I use detergent sheets?

Simply place one sheet in your washing machine with your laundry. For larger or heavily soiled loads, you may use an additional sheet. They work in both front-loading and top-loading machines, as well as in cold or hot water.

Are your detergent sheets safe for sensitive skin?

Yes, our detergent sheets are formulated to be gentle on sensitive skin. They are free from harsh chemicals and contain natural, plant-based ingredients, making them suitable for those with skin sensitivities.

Do your detergent sheets contain Polyvinyl Alcohol (PVA)?

No, our detergent sheets are PVA-free. PVA is a synthetic plastic polymer often used in other laundry products, but we avoid it to ensure our product is safer for your skin and the environment.

Are detergent sheets effective in cold water?

Yes, our detergent sheets are designed to dissolve quickly and clean effectively in both cold and hot water. They provide excellent cleaning power regardless of the water temperature.

Are your detergent sheets eco-friendly?

Absolutely. Our detergent sheets are 100% plastic-free, biodegradable, and come in recyclable packaging. They are also free from harsh chemicals, making them a sustainable choice for your laundry routine.

Can I use detergent sheets for hand-washing clothes?

Yes, our detergent sheets are versatile and can be used for hand-washing clothes. Simply dissolve a sheet in water and hand wash your garments as usual for a thorough and gentle clean.

What ingredients are used in your detergent sheets?

Our detergent sheets are made from a blend of natural, plant-based ingredients, including coconut-derived surfactants, essential oils, and biodegradable enzymes. They are free from synthetic chemicals and harmful additives. 

(Ingredients: Sodium Dodecyl Sulphate, Fatty Alcohol Polyglycol Ether, Amides, coco, N-(hydroxyethyl), Kaolin, Trisodium Citrate, Glycerol, Saponins, Water, Parfum, Enzyme)

Are the ingredients in your detergent sheets biodegradable?

Yes, all the ingredients in our detergent sheets are biodegradable. This means they break down naturally and do not contribute to environmental pollution, making our product an eco-friendly choice.

Do your detergent sheets contain any animal-derived ingredients?

No, our detergent sheets are completely vegan and do not contain any animal-derived ingredients. They are also not tested on animals, ensuring a cruelty-free product.

How long does shipping take?

Shipping times vary depending on your location. Typically, orders within the country take 3-10 business days to arrive.

Do you offer international shipping?

Australia, New Zealand, UK, USA and Canada.

What are the shipping costs?

All orders are FREE delivery.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

What should I do if my order hasn't arrived?

If your order hasn’t arrived within the expected delivery time, please contact our customer service team at Hello@coconzyme.com. We will investigate the issue and provide you with an update as soon as possible.

What if my order arrives damaged or incomplete?

If your order arrives damaged or incomplete, please contact our customer service team immediately. Provide details and photos of the issue, and we will arrange for a replacement or a refund as needed at Hello@coconzyme.com

Where is Coconzyme made?

Coconzyme laundry detergent sheets are proudly manufactured in China under strict European Union regulations. This ensures that our product meets the highest standards for safety, sustainability, and quality.

Our product is free from PVA—a feature that sets us apart from the 99% of products on the market that contain it. This is a unique formula that only a few companies can offer.

Our manufacturing facilities are ISO certified and comply with international safety standards    (Regulation (EC) No 1907/2006, 1272/200/ and Regulation (EU) No 2015/830.